Cancellation & Refunds Policy

What payment methods are accepted at THEADORE?

To provide you with a convenient shopping experience, we accept various payment options. You can pay for your order using credit cards, debit cards, cash on delivery (COD), bank transfer, UPI, and other major modes of payment.

What should I do if the payment is deducted but I haven't received the order confirmation?

After making the payment, please allow up to 10-15 minutes to receive an order confirmation email or text message. If you haven't received any confirmation within 48 hours, please contact us via call, email, or chat, and we will assist you further. If the payment has been received by us, we will manually create your order and ship it. However, if the amount has not reached us, the payment gateway will automatically refund the amount to your original payment source within 5-7 working days.

Do I need to pay any extra charges on top of what is shown on the website?

Absolutely not! All prices shown on our website are inclusive of taxes.

What you see on the website is what you pay.

In case you are asked to pay anything extra, please report to us ASAP and we will do our best to help you!

What is the COD limit?

You can choose a COD option on orders up to Rs. 10000. If your order amount is above this, please use a digital method of payment.

Where will I get the refund money for the returned order?

In the case of a prepaid order, you can avail a refund to the source account.

In case of a COD order, you can avail refund in any bank account of your choice.

How many days will it take for the refund to reflect in my account?

All refunds are initiated from our side within 48 hours of Cancellation/Return delivered to our Warehouse.
If you had placed a COD order, you will receive a Razorpay Payout link for your inputs and the amount will be credited instantly once your input is received.
If you had placed a prepaid order, the amount will be credited to your account within 7 to 10 days of refund initiation.

When can I get the refund for my returned order?

We initiate the refunds within 48 hours of us receiving the product in our Warehouse.
For Prepaid orders: Refunds are initiated directly to the original payment source. Please note refund takes up to 7-10 working days for the refunded amount to reflect in your source account once the refund is initiated
For COD orders: You will be notified via email and SMS. A Razor pay pay-out link will be shared, where you will have to fill in their account details. Please note it might take up to 24 hours for the refund to reflect in your account.
For wallet orders: Refund will be done back to the wallet. Please note that wallet refunds cannot be done to any other payment source in line with RBI guidelines.
For any combination of the above: All refunds will be done in the same proportion in which the payments were received including partial refunds.

When will I get my refund for the returned order?

Pre-paid Orders: Once the reverse pick-up is done and we receive the product in our warehouse, it takes up to 48 hours to initiate a refund. You will be notified via email and SMS. Please note refund takes up to 7-10 working days for the refunded amount to reflect in your source account

COD Orders: Once the reverse pick-up is done and we receive the product in our warehouse, it takes up to 48 hours to initiate a refund. You will be notified via email and SMS. A Razorpay pay-out link will be shared, where you will have to fill in their account details. Please note it might take up to 24 hours for the refund to reflect in your account.

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